Buying new furniture should be a pleasurable experience and we hope you enjoy your purchase for many years to come. With proper care and maintenance you will be able to prolong the life of your furniture and we have a number of helpful tips on this website and within the PDF care leaflet (available to download from this page) to keep your furniture looking good.
This is not an exhaustive guide. If you feel you require more information about the product you have purchased please speak with the Customer Service Department or your Sales Advisor by calling 0114 255 0075 or e-mail firstname.lastname@example.org.
Order Checking & Changes
Some of our manufacturers do not allow any changes to an order once it has been submitted to the factory. This is due to the way that the production process is scheduled and the way that goods are ordered. It is imperative that any changes to an order be made within 24 hours after it has been placed otherwise we cannot accept any changes. This includes sizes, colour selection and finishes.
Avoid leaving furniture in sunlight as sunlight can cause fabrics to fade in a very short period of time. Prolonged exposure to the sun can also cause the fibres that make up the fabric to break down and become weak. This can be pronounced in areas such as conservatories and care must be taken to protect upholstery to avoid damage. Feather interiors can be re-filled in the future by a qualified upholster, if the customer wishes, although this can lead to a change in the feel of the interior. We recommend that you vacuum your upholstery occasionally using the soft brush attachment. If you have feather seat interiors brush the cushion cases with a soft brush instead of vacuuming. Whilst you will not be able to see them, minute dirt particles will get into the fibres of your suite with everyday use. These particles, whilst tiny, are sharp and can cause premature wearing of the fabric.
Download Care Leaflet
A limited range of care information is available on this page but we recommended downloading our full care leaflet. You can download the latest version of the Ponsford Care Leaflet by clicking on the PDF icon below.