Returns & Cancellation Policy

If you're unhappy with an item or you've changed your mind then you can find our returns policy below. If you require clarification or you'd like to speak to a member of our team please call us on 0114 255 0075, quoting your order number.

Returns & Cancellations Policy 
Cancellations – (Before Delivery) 
Items from Stock

If you have ordered an item from stock (i.e. an ex-display or in-store item available for immediate delivery) and have decided that you no longer wish to proceed with your order, you must cancel within 24 hours of making your purchase.

Please advise us of this by emailing sales@ponsford.co.uk or calling on 0114 255 0075. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.

If you advise us of an in-stock order cancellation after the first 24 hours of making your purchase a re-stock and admin fee of 10% of the full selling price will be applied.


Bespoke Items/Made to Order/Special Orders

If items ordered are not from stock, we will have placed an order with a supplier to make them specifically for you. As such, any cancellations will incur a cancellation fee of 20% of the full selling price.


Returns - (After Delivery) 
Items from Stock

If you change your mind after delivery of an item from stock has taken place a collection, admin and re-stock fee of 20% of the full selling price of the item will be incurred. 

Where items are returned as unwanted after delivery, we require that any items that come back to us must be in a saleable condition and, if possible, put back into their original packaging. 

 

Bespoke Items/Made to Order/Special Orders

In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty. This does not affect your statutory rights.

Further Information

For hygiene reasons pillows, mattresses and duvets cannot be returned once opened (unless found to be defective).

If you're unsure about any aspect of our cancellation & returns policy then please contact the store on 0114 255 0075 or e-mail sales@ponsford.co.uk