Our Commitment to Vulnerable Customers
The Financial Conduct Authority (FCA) requires all firms within financial services to recognise and understand the impact that life events, health, resilience, and financial capability may have on their customer’s needs. UK General Insurance Limited is committed to ensuring that all customers, including vulnerable customers are treated fairly and have equal access to H Ponsford’s products and services.
Vulnerable Customer Policy
To this end, we have implemented a Vulnerable Customer policy within our business. The purpose of this Policy is to set out our expectations when dealing with vulnerable customers throughout the end-to-end product lifecycle. You can view a copy of the policy over the following pages of this document.
Staff training
Our staff are trained to identify vulnerable customers and to provide the additional level of support they may require to meet their needs and achieve a good outcome. However, we acknowledge that vulnerability can take various forms, and is specific to each individual customer. Therefore, if you believe you meet the criteria for a vulnerable customer, please notify us of your particular needs so that we can provide the necessary support.