FAQs

Yes. Our 60,000 sq ft furniture showroom displaying over 30,000 products is located on 577-609 London Road, Sheffield, S2 4HS.
To find our showroom please see our Visit Us page.

If you would rather talk to us directly to place your order, you can phone our team of trained advisors on 0114 255 0075.
Simply call any time between 9am–5.30pm from Monday to Saturday (Wednesday late night 7.30pm) and from 11am-5pm on Sunday.

Alternatively, come and visit us in store.

For online orders, the easiest method is to use our fully automated online card payments processing system. Alternatively, we can provide our bank details for payments by bank transfer. Unfortunately, we can’t process card payments over the phone. Please email sales@ponsford.co.uk for details.
In store, we can process your payments via most types of credit/debit cards (American Express not included). We also accept payments via cash, cheque or interest free credit.

Security is a priority for us. We use Sage Pay: a system that has the highest level of card data security (PCI DSS Level 1 compliant) so our customers can trade with peace of mind and shoppers are protected against fraud. There have been no documented cases of credit card fraud using our shopping system over the Internet.

We do our best to display an updated catalogue of furniture on our website. However, if you can't find what you are looking for, please do get in touch by phone or email as we can supply most items from leading manufacturers.

All prices on our website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. Where a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

We will contact you (usually within 48 hours) of receiving your online order via e-mail or telephone to advise of an estimated lead time for your item(s). An approximate lead time is given on each individual product page. If timing is an issue then please call us on 0114 255 0075 and we'll be happy to advise if a product can be sourced more quickly.

Local delivery within a 50 mile radius of the store is charged at a rate of £79. Deliveries outside a 50 mile radius of the store are charged extra. Please see our DELIVERY INFORMATION page for more details. Alternatively, you can select to collect your purchase from the store or our Dronfield warehouse free of charge. You will be contacted when your item(s) is in stock to arrange a suitable date for collection.

If you are in any doubt about your order, you should advise us of this within 24 hours. After such time, cancellation of your order will be at a manager’s discretion and may incur a 30% cancellation charge. However, if you have purchased a made-to-order item and the order has been sent to the supplier, we are committed to receiving those goods. Therefore, any cancellation of made-to-order goods will incur a 30% charge (deposit amount) of the total order value. Once your order arrives in our warehouse, our usual returns policy does not apply. This does not affect your statutory rights.
If you do wish to cancel your order please contact us via e-mail sales@ponsford.co.uk or call the store 0114 255 0075.
For full terms and conditions please read our RETURNS AND CANCELLATION POLICY page.

If you are unhappy with any aspect of our service or products, please contact us immediately and we will do our best to resolve the situation.